iPECS CCS
  • iPECS CCS
  • iPECS CCS

iPECS CCS

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iPECS CCS

Intelligent Multi-Channel IP Contact Center Solution, iPECS CCS
iPECS CCS is a multi-channel contact center solutions package for SME. Its multiple channels in comprehensive all in one solution provide seamless connections for your smart customer services.
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iPECS CCS

Intelligent Multi-Channel IP Contact Center Solution, iPECS CCS
iPECS CCS is a multi-channel contact center solutions package for SME. Its multiple channels in comprehensive all in one solution provide seamless connections for your smart customer services.

<Features and Benefits>
Best suite for small and medium sized contact center
• Cost effective bundles for basic contact center with iPECS platforms
• Flexible add-on and optional modules for additional functionality
• Easy installation and operation with intuitive and simple functions
• Embedded CRM interface for major CRM solutions

Multi-channel all in one solution
• iPECS CCS enables you to provide smart customer service enabling customers to communicate any way they choose
• Managing telephone, e-mails, voice mail, fax, SMS, web call back, call back in queue, web chat and social networking
• Different rules for each media or channel
• Virtual server support for multi functional servers
• Agent use the iPECS CCS Desk agent for multimedia call handling

Next generation customer contact
• Enable consistent cross channel communications
• Social Network Solution supports most popular medias(Twitter and Facebook)
• Multimedia outbound Tele-Marketing
• CRM integration for better service for customers and business integration
• Expert contact levering Unified Communications Solutions increase productivity and improve customer service by providing first contact resolution

Web based reporting tool
• Real-time monitoring and historical reports on a range of call accounting, billing, call analysis, etc.
• Integrating with voice recording or CRM/Database in the contact center to show comprehensive reports
• Business intelligent Dash Board

iPECS CCS consists of basic package and modularized options for special functions
• Basic package
- CCS Q : Multi channel inbound CC
- CCS Desk : Agent’s desktop software
- CCS Report : Monitoring and report
• Optional modules
- CCS Call : Multimedia outbound CC
- CCS Chat : Web chat and instant messaging clients
- CCS Social : Social networking with Twitter and Facebook
- CCS IVR : Interactive voice response
- CCS Record : Voice recording
- CCS SMS : SMS server(TBD)
- CCS Survey : Survey for customer service measurement
- CCS Coach : Coach for agent training

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